Refund & Cancellation Policy
Last updated: May 2026
This policy applies to paid Veridian IMS subscriptions processed through Stripe. Demo trials are free and do not involve charges.
Subscriptions (monthly & annual)
- Subscriptions renew automatically each billing period — monthly or annually, depending on the option chosen at checkout — until cancelled.
- You may cancel at any time; cancellation takes effect at the end of the current billing period. Access continues until that date.
- Annual plans are paid up front for the year. Cancelling stops the next yearly renewal; we do not provide a pro-rata refund for the unused months of an annual term unless required by law or agreed in writing.
- We do not provide pro-rata refunds for unused days in a billing period (month or year) unless required by law or agreed in writing.
Setup fees
Portal customisation (company branding on Word exports) is arranged upon request — contact hello@veridianims.com. It is not charged at subscription checkout.
Promotional pricing
Time-limited promotions and discounts apply for the number of billing cycles configured in Stripe. Standard pricing resumes automatically when the promotion ends.
How to cancel
- Contact hello@veridianims.com with your account email, or
- Use the Stripe Customer Portal link when available from your billing page.
After cancellation, export any portal data you need before access ends.
Charge disputes & Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If you believe a charge is incorrect, contact us before disputing with your bank so we can resolve it promptly.
Failed payments
If a renewal payment fails, Stripe may retry. Continued failure may suspend portal access until payment is updated.